7/06/2019, 7/13/2019, 7/20/2019
Dear Carnival Vista Guest,
Carnival Vista has been experiencing an issue affecting its maximum cruising speed. Unfortunately, we will be unable to operate the above voyages, as it is necessary to remove the ship from service to complete the required repairs.
We sincerely apologize for the unanticipated disruption to your vacation plans. We are deeply disappointed that we will not be able to deliver the cruise we had planned for you.
We will automatically process a full refund of your cruise fare, including pre-purchased Carnival shore excursions and any FunShop purchases. Please be advised that it could take up to three weeks to process through your bank.
We will reimburse you up to US$200.00, per person, for any independent air expenses and/or change fees. Please submit supporting documentation via email to firstname.lastname@example.org.
Since we’d love nothing more than to welcome you back, we will be extending a 100% future cruise credit.* The credit must be used to rebook a sailing taking place before December 20, 2020.
Once again, we are very sorry for the disappointment this has caused and thank you for your understanding. We look forward to welcoming you on a Carnival cruise in the near future.
*The future cruise credit (FCC) is based on the cruise fare paid for this voyage (excluding taxes, fees and port expenses), is non-transferable, cannot be used as a deposit or applied to a chartered sailing, has no cash value and must be redeemed on a Carnival Cruise Line sailing departing prior to December 20, 2020. The FCC may only be used toward the cruise fare of one (1) booking in the same currency in which the above voyage was originally paid and cannot be used for taxes, fees & port expenses, Carnival Vacation Protection, onboard charges or gratuities. The booking guest shall be responsible for payment of the difference between the amount of the FCC and the amount of the new booking. There is no refund or credit for unused portions of the FCC or for any cancellation penalties that may be assessed, and FCC will be forfeited if you choose to cancel. After you have booked your cruise, please use the link below to provide us with the new booking information so we can process your FCC. www.carnival.com/request-forms/reimbursement-form.aspx. Any monies paid for Carnival Vacation Protection will be applied to a future booking in the form of a future cruise credit.
If you are affected by this and have a cruise booked with NexCruise please email at email@example.com or call 305-390-8266 for assistance.